Terms of Service

These Terms of Service govern your access to and use of www.divantraa.com and your purchase of products from Divantraa Products Private Limited ("Divantraa", "we", "us", or "our").

Please have these Terms reviewed by a legal professional and complete all bracketed fields before publishing.

By accessing or using www.divantraa.com and by purchasing our products, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree to these Terms, please do not use the website or purchase products from us.

You must be at least 18 years of age and legally capable of entering into a binding contract to purchase from us.

By placing an order, you confirm that you meet these requirements and that the information provided by you is accurate and complete.

We make every effort to describe our products, ingredients, and images accurately.

Natural products may vary slightly in colour, aroma, texture, and sediment from batch to batch. Such variations are normal for cold-pressed and unrefined food products and do not necessarily constitute a product defect.

All prices are listed in Indian Rupees (₹) and are inclusive of applicable GST unless stated otherwise. Shipping charges, where applicable, are shown at checkout.

We reserve the right to modify prices, products, and offers at any time without prior notice.

In the event of an obvious pricing or typographical error, we reserve the right to cancel affected orders and refund any amount paid.

Product information provided on our website is for general informational purposes and does not constitute medical, dietary, or professional advice.

Our products are food items and are not medicines. They are not intended to diagnose, treat, cure, or prevent any disease.

Please check the ingredients and allergen information provided on the product label, including allergens such as groundnut and sesame where applicable.

If you have allergies, dietary restrictions, or specific health conditions, consult a qualified professional before consuming our products.

An order placed through our website constitutes an offer to purchase the selected products.

We reserve the right to accept or decline any order, including where there are issues relating to stock availability, serviceability, suspected fraud, pricing errors, or other operational circumstances.

Payments are processed through secure third-party payment gateways. You agree to provide accurate and complete payment, billing, and delivery information.

Delivery, returns, cancellations, replacements, and refunds are governed by our Shipping Policy and Refund, Returns & Cancellation Policy.

These policies form an integral part of these Terms of Service and should be read together with them.

All content available on this website, including the Divantraa name, logo, trademarks, text, graphics, images, photographs, product descriptions, and website design, is the property of Divantraa Products Private Limited or its licensors and is protected by applicable laws.

You may not copy, reproduce, modify, distribute, publish, transmit, display, or otherwise use our content without our prior written consent, except where permitted by applicable law.

You agree not to use the website:

• For any unlawful or fraudulent purpose.
• To infringe or violate our rights or the rights of any third party.
• To introduce malicious software, viruses, or other harmful code.
• To interfere with or attempt to disrupt the operation or security of the website.
• To provide false, misleading, or inaccurate information.

Any reviews, comments, photographs, or other content that you submit must be accurate, lawful, and must not infringe the rights of any third party.

By submitting such content, you grant us a licence to use, display, reproduce, and publish the content for purposes related to our website, products, services, and business, subject to applicable law.

To the maximum extent permitted by applicable law, Divantraa shall not be liable for any indirect, incidental, special, or consequential damages arising from or relating to your use of the website or products.

Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim, to the extent permitted by applicable law.

You agree to indemnify and hold Divantraa Products Private Limited, its officers, employees, representatives, and affiliates harmless from claims, losses, liabilities, damages, costs, and expenses arising out of:

• Your breach of these Terms.
• Your misuse of the website.
• Your misuse of our products.
• Your violation of applicable laws or third-party rights.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control.

Such events may include natural disasters, strikes, courier or logistics disruptions, government actions, epidemics, technical failures, or other circumstances beyond our reasonable control.

These Terms of Service are governed by the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts at [Bengaluru / Ramanagara], Karnataka.

We may revise or update these Terms of Service from time to time. Any updated version will be published on this website with a revised "Last updated" date.

Your continued use of the website after the revised Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

For questions, concerns, or requests relating to these Terms of Service, please contact us:

• Company: Divantraa Products Private Limited
• Registered Address: 475, 7th Main, Hampinagar, Bangalore 560040
• Email: support@divantraa.com
• Phone: +91 9008301490
• GST: [GSTIN]
• FSSAI: [FSSAI Licence No.]