Refund, Returns & Cancellation Policy

Divantraa Products Private Limited ("Divantraa", "we", "us", or "our") operates the website www.divantraa.com.

This Refund, Returns & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.

Because our products are consumable food products, returns are subject to applicable food-safety, hygiene, and product-quality considerations.

Your trust is important to us. If something is wrong with your order, we will make reasonable efforts to resolve the issue.

Since we sell consumable food products, returns and replacements are accepted only in the circumstances described in this policy.

We accept return or replacement requests only in the following circumstances, provided the issue is reported within [48–72 hours] of delivery and supporting photographs are provided:

• The product delivered is damaged, leaking, or broken during transit.
• You received an incorrect, different, or wrong product.
• The product is expired or has a manufacturing or quality defect, including a tampered or damaged seal.

To raise a return or replacement request, please email us at support@divantraa.com with the following information:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the product packaging

For hygiene, safety, and the consumable nature of our products, we generally cannot accept returns in the following circumstances:

• The product has been opened, used, or its seal has been broken, except where the issue relates to a genuine quality or manufacturing defect.
• The return or replacement request is made after [48–72 hours] from delivery.
• The issue resulted from improper storage, handling, or use after delivery.
• The request is based solely on a change of mind or taste preference after the product has been opened.

Once we receive your return or replacement request, we will review the information and supporting photographs provided.

If the request is approved, we will process a replacement or refund, as applicable and subject to the circumstances of the order.

Approved refunds will be credited to the original payment method within [7–10 business days].

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment service provider.

Shipping charges, if applicable, are generally non-refundable. However, where the issue is attributable to us, such as a damaged, incorrect, or defective product, we will bear the applicable return shipping costs.

You may request cancellation of an order before it has been dispatched by contacting us promptly at support@divantraa.com.

If the cancellation request is accepted before dispatch, we will refund the applicable amount through the original payment method.

Orders that have already been dispatched cannot normally be cancelled. Such orders may instead be handled under the applicable return or replacement conditions described in this policy.

We reserve the right to cancel an order in circumstances including stock unavailability, pricing or listing errors, suspected fraudulent activity, or other legitimate operational or legal reasons.

Where we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

If subscription services are available, you may pause, skip, or cancel a subscription before the applicable next billing or dispatch date through your account or by contacting us.

Charges that have already been processed for an order that has been dispatched will be handled according to the standard refund and returns conditions described in this policy.

For refund, return, replacement, or cancellation requests, please contact us using the details below: