Shipping & Delivery Policy

Divantraa Products Private Limited ("Divantraa", "we", "us", or "our") operates the website www.divantraa.com.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website. Please review this policy before placing an order.

Orders are processed within [1–2 business days] of successful payment confirmation.

Orders placed on Sundays or public holidays are processed on the next business day.

Because our oils are freshly pressed to order where possible, some batches may take slightly longer to process. If there is any significant delay, we will inform you using the contact details provided with your order.

We currently ship across [India / specified states] through reputed courier and logistics partners such as [Delhivery, Blue Dart, India Post, Shiprocket].

Shipping availability depends on the serviceability of your PIN code. If your location is not serviceable, we will contact you and, where possible, provide an alternative delivery option.

International Shipping: [Available to select countries / Not currently available].

Shipping is [free on orders above ₹____ / charged at actuals shown at checkout].

Any applicable shipping charges will be clearly displayed at checkout before you confirm and pay for your order.

The estimated delivery time is [3–7 business days] from the date of dispatch, depending on your location and courier serviceability.

Delivery timelines may vary between metro, non-metro, and remote locations.

Delivery estimates may also be affected by courier delays, adverse weather conditions, public holidays, festivals, natural events, transportation disruptions, or other circumstances beyond our reasonable control.

Once your order has been dispatched, we will provide tracking information through email, SMS, and/or WhatsApp, depending on the contact information available for your order.

Where available, you can also track your order through the My Account section of our website.

We take reasonable care when packaging our products for transportation. Products, especially glass bottles, are packed using appropriate protective materials to reduce the risk of damage during transit.

If your order arrives damaged, broken, or leaking, please refer to our Refund & Returns Policy and contact us within [48 hours] of delivery with photographs and relevant order details.

Delivery attempts may fail due to an incorrect or incomplete address, recipient unavailability, incorrect contact information, refusal to accept the shipment, or other circumstances affecting delivery.

In the event of a failed delivery, re-delivery may be subject to additional shipping charges.

Please ensure that your shipping address, PIN code, and contact number are accurate when placing your order.

Our products are natural, cold-pressed products and should be stored appropriately after delivery.

We recommend keeping our oils away from direct sunlight, excessive heat, and other unsuitable storage conditions.

Please follow the storage and handling instructions provided on the product label.

If you have questions about shipping, delivery, tracking, or an existing order, please contact us at: