Privacy Policy

Divantraa Products Private Limited ("Divantraa", "we", "us", or "our"), a company incorporated under the Companies Act, 2013, with its registered office at 475, 7th Main, Hampinagar, Bangalore 560040, respects your privacy.

This Privacy Policy explains what personal data we collect when you visit or purchase from www.divantraa.com, how we use it, and the choices and rights you have.

By using our website or placing an order, you consent to the practices described in this policy.

This policy is intended to align with applicable Indian privacy and data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act framework.

We collect only what we need to serve you:

• Information you provide: name, billing and shipping address, email address, phone number, and order details when you register, place an order, subscribe, or contact us.
• Payment information: payment transactions are processed securely by our third-party payment gateway ([e.g., Razorpay/PayU/Cashfree]). We do not store your full card, UPI, or bank details on our servers.
• Automatically collected data: device information, browser information, IP address, and browsing behaviour through cookies and similar technologies to operate and improve our website.
• Communications: messages you send us through email, WhatsApp, contact forms, reviews, or other customer support channels.

We use your personal data to:

• process, fulfil, and deliver your orders and manage subscriptions;
• communicate order updates, respond to enquiries, and provide customer support;
• send offers, newsletters, and product updates only where you have opted in. You may opt out of marketing communications at any time;
• improve our products, website, services, and overall customer experience;
• detect and prevent fraud, misuse, or unauthorised activity;
• comply with applicable legal, tax, accounting, regulatory, and other lawful obligations.

We process your personal data only for lawful purposes and limit collection to information that is necessary for the purposes described above.

We use cookies and similar technologies to keep your cart, remember your preferences, analyse traffic, maintain website functionality, and improve your browsing experience.

You can disable cookies through your browser settings. However, disabling certain cookies may cause some features of the website to function incorrectly or become unavailable.

We do not sell your personal data. We may share your personal data only where necessary with:

• Service providers who help us operate our business, including payment gateways, logistics and courier partners, IT service providers, hosting providers, and analytics providers. Such information is shared only as necessary for them to perform their services and, where applicable, subject to confidentiality obligations.
• Authorities where disclosure is required by applicable law, regulation, court order, government request, or other valid legal process.

We apply reasonable technical and organisational safeguards to protect your personal data against unauthorised access, disclosure, alteration, destruction, or loss.

However, no method of transmission or storage over the internet is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet applicable legal, accounting, tax, reporting, dispute resolution, and regulatory requirements.

When personal data is no longer required for these purposes, it will be deleted or anonymised in accordance with applicable law and our internal retention practices.

Subject to applicable law, you may have the right to:

• access your personal data held by us;
• correct or update inaccurate personal data;
• withdraw consent or unsubscribe from marketing communications;
• request deletion of your personal data where we are not required to retain it by law;
• raise a grievance with our Grievance Officer.

To exercise any applicable rights or submit a privacy-related request, please contact us using the details provided in the "Grievance Officer & Contact" section below.

Our website is not directed at children under the age of 18, and we do not knowingly collect personal data from children under 18.

If you believe that a child has provided personal data to us, please contact us so that we can take appropriate steps.

Our website may contain links to third-party websites, services, social media platforms, marketplaces, or other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those third parties before providing them with your personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable legal and regulatory requirements.

The revised version will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

In accordance with applicable law, the Grievance Officer is:

For any privacy questions, requests, or concerns, please email us at support@divantraa.com.